TATA Communications Recruitment 2019:
We would like to publish below job requirement in your bjsitjobsupdate.com
Greetings to BJS Bangalore Job Seeker from TATA Communications! We have below job openings for our organization.
TATA Communications Career 2019:
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Qualification-Necessary Requirement : § Desired BTech/BE preferably with an MBA or MBA
§ Preferably ITIL Certified.
Experience-Necessary Requirement : § 4-6 years Telecom industry experience specially in Enterprise Customer facing role.
Skill requirements(Top 5)Include skill requirements in domain,leadership and behavioral :
Technical: Technically aware about the telecom related terms and technologies
Functional: Good Communication skill, Ability to understand & explain problems & Solutions, ability to push internal customers to work towards customer satisfaction.
Behavioral: Committed to service excellence, customer centric, taking ownership of activities, positive and a good listener, good negotiation skills, positive outlook.
Leadership: Problem solving ability, ability to handle ambiguity during crisis situations & withstanding pressure
- Relationship Management across all levels in Customer organization.
- Cross functional coordination: A lot of backend and frontend facilitation for large accounts.
- To handle, resolve, close loop all escalations.
- Data and Report Management.
- Quarterly Governance meetings.
- Service Review & Customer visit
- Customer Escalation Management.
- Improving CSAT score
- Control Churn and increase Proactive and Reactive Retention for bulk disconnections & Growth.
- Revenue enhancement via Sales leads and Cost savings via Collection support.
- Support in network optimization & cost saving
- Customer Service Review and Visits
- CSAT Score
- Escalation Management
- Churn Management as per organizational guidelines
- Training and Self development
- Account Growth & Revenue retained
- Reduction in ticket rate.
- Cost saving and network optimization
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