Cognizant Recruitment 2019:
We would like to publish below job requirement in your bjsitjobsupdate.com
Greetings to BJS Bangalore Job Seeker from Cognizant! We have below job openings for our organization.
Cognizant Career 2019:
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For Voice processes Only:
:• â€¢ Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
• â€¢ Connect with the customer & provide highest level of customer satisfaction.
• â€¢ Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
• â€¢ Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
• â€¢ Process Executives are expected to call back on time.
Process Improvements and Adherence:
• â€¢ Meet process SLAs / metrics â€“ productivity and quality targets within the established timelines.
• â€¢ Ensure process guidelines are followed and met as documented.
• â€¢ Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
• â€¢ Adhere to security practices set by organization.
Project Control, Management and Review / Program delivery:
• â€¢ Receive tickets/work on issues related to respective process.
• â€¢ Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.
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