American Express Recruitment 2019:
We would like to publish below job requirement in your bjsitjobsupdate.com
Greetings to BJS Bangalore Job Seeker from American Express! We have below job openings for our organization.
American Express Career 2019:
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• Solid experience in a leadership role
• Excellent written and spoken communication skills including fluency in English
• Strong consultative coaching skills, and the strength of personality to motivate and inspire your team
• Experience of driving individual and team performance through monitoring and coaching on customer delivery
• The resilience and composure to remain positive under pressure and continually-evolving circumstances
• Good time management and the organization to effectively prioritize your team’s workloads
• A high level of customer service experience and commitment is required as you will have regular contact with customers through outbound and escalated calls with Card Members
• Ability to develop and nurture a team to increase engagement and skills
• A strong interest and passion for travel, previous travel industry knowledge beneficial
• Experience of monitoring, reporting and delivering key performance metrics to senior management
• Ability to identify, propose and execute performance improvement initiatives
• Flexibility to work shifting schedules to support our customers in the US
• Inspiring your team of Consultants to deliver strong results and creating an environment for them to be successful
• Providing knowledgeable and consultative coaching and mentoring that is based on your own experiences and expert knowledge of the travel industry
• Driving team performance by reviewing process efficiency and monitoring day to day workloads to ensure customer needs are met
• Confidently adapting to the dynamic contact center environment and supporting your team through operational change
• Managing your time effectively to be available to your team whilst managing the business needs.
• Building an engaged team through regular career and development activity
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