RBS Recruitment 2019:
We would like to publish below job requirement in your bjsitjobsupdate.com
Greetings to BJS Bangalore Job Seeker from RBS! We have below job openings for our organization.
RBS Career 2019:
|Profile||CS&O Unit Leader|
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- A University Degree and an MBA in Banking and Finance
- 10+ years experience in Banking Operations
- Should have completed PLDP assessment
- Ability & Willingness to work in different time-zones / regions
- End to End knowledge about Banking & Lending operations
- Strong Knowledge of Lending products & downstream processes
- Good Portfolio Management and Supervisory Skills
- Reduce dependency to onshore and identify & develop SMEs. Ensure PLDP Assessments are cleared and work on the developmental areas suggested in the assessment report. Manage knowledge retention by creating full flow process maps, detailed training documentation
- Complete regular individual catch-up with one-downs and skip level catch up, where applicable and conduct daily team huddles and regular meetings and drive participation of all staff
- Work with the team towards improving engagement survey results. (Pulse etc.) and Ensure 100% completion of all individual development plans. Ensure attendance of all staff to LEAN awareness training. Include LEAN awareness in On-boarding training agenda. Active participation in the team events & engagements and skip level meetings
- Deliver 10% FTE efficiency gains based on previous year headcount numbers through LEAN and other process improvement initiatives. Implement a robust capacity matrix which enables to capacities the team adequately. Influence process re-engineering initiatives to deliver efficiency gains to process transactions efficiently. Improve WLB of the team through proper capacity planning and work load balancing. Build the capability matrix of the team and assess backups and training requirements
- Ensure creation of effective back up plan and training calendar & ensure completion. Engage in creating an effective load balancing capabilities across locations by proper planning, training, implementing and tracking performance. Manage the second site (if applicable) and ensure complete integration with the parent unit.
- Effectively contribute towards global change and transformation programs. Actively lead and participate in local and global projects. Ensure optimum utilisation of resources, reducing costs/increasing productivity and maximising value to our customers. Reduction of operational losses from previous year by 10% and inculcate the zero error culture within the team
- Monitor disputes and identify opportunities to minimize loss. Timely preparation and submission of incident reports with action plans to address identified risk areas. Ensure Operational Accountability Form (OAF) for operational incidents are prepared immediately by the staff involved and acquire necessary sign-offs.
- Adhere to ISO requirements of preparing CAPA (Corrective Action Preventive Action) with reference to process SLA and Accuracy. Ensure maintenance of processing accuracy & TAT as per agreed service level agreement
- Explore the possibility of implementing technical solutions wherever possible to reduce the manual effort required to manage the agreed SLA. Implement the control decided to mitigate the root cause identified by the team for issues and operational errors and monitor the effectiveness of control implementation
- Drive discussion during regular meetings with onshore stakeholders; Collaborate with operating committee, redefine on-shore review discussions to be more risk and controls focused.
- Monthly discussion based on Monthly Operational Report (Service Review) with onshore to track customer satisfaction parameters and timeliness & accuracy issue; Initiate service quality feedback request to the stakeholders and share the results with the senior management
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